FAQ
Have questions? We have answers.
Orders
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located on each product page.
How do I track my order?
How do I track my order?
As soon as your order is dispatched you will receive tracking information to follow your parcel until it arrives with you
Do you sell gift vouchers or gift cards?
Do you sell gift vouchers or gift cards?
The perfect gift! Yes we do, we offer digital gift cards which can be found here.
Returns
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer 14 day returns on all eligible items. Items must be unopened, unused, with all tags attached. Postage will need to be covered by you to return the goods.
Domestic:
🚚 FREE standard fast delivery Australia wide
Dispatch within 24 Hours from Sydney warehouse.
Delivery | Estimated Time | Cost |
Standard | 2 to 5 Business Days |
FREE |
Express | 1 to 3 Business Days | $35 AUD |
RETURNS & REFUNDS POLICY
As much as we want you to love your Hersh Bed purchase, we understand you may change your mind and that's ok. To ensure eligibility for a return, kindly make sure the product is in its original, unused, and unwashed condition, complete with all original tags and packaging.
Please contact us to organise a return within 14 days of purchase. Postage and handling is covered by the purchaser to send the item back. The Hersh Bed is not responsible for lost parcels, and we recommend obtaining a tracking number for all parcels as proof of shipment.
Please get in touch before ordering if you have any questions or concerns about your specific item. Please be aware that we cannot accommodate returns for gift cards.
You can always contact us for any questions at hello@thehershbed.com
Care & Wash Instructions
How do I wash my Hersh Bed?
How do I wash my Hersh Bed?
1. Unzip center base and remove the inner mattress.
2. Machine wash at low temperature with mild detergent.
3. Air dry and Do NOT tumble dry. 4. Do not wash the outer braid, simply sponge off any dirt and leave to air dry.
Shipping
International & Domestic
Domestic Shipping
Domestic Shipping
Enjoy FREE standard shipping Australia wide.
🚚 Fast Delivery:
- Dispatch within 24 hours from Sydney warehouse.
- Transit for standard shipping is for 2-5 business days.
- Transit for express shipping is for 1-3 business days.